Legal · Bellibi Innovative Foods
Refund & Return Policy
Customer satisfaction is our priority.
Returns
As our products are food items, we do not accept returns once the order has been delivered. This is to ensure the highest standards of safety and hygiene for all our customers.
Damaged or Non-Consumable Products
If the product you receive is damaged, defective, or in a non-consumable condition, you may be eligible for a refund.
Contact us within 48 hours of delivery at Hello@bellibi.com
Please include the following with your request:
- Your Order ID
- Clear photos of the damaged product
- A brief description of the issue
Refund Process
01
Submit your request
Email us within 48 hours with your order ID, photos, and description.
02
Review & approval
Our team will verify your claim and notify you of the outcome.
03
Refund issued
Approved refunds are processed within 5–7 business days to your original payment method.
Non-Returnable Items
All food products are non-returnable once delivered, unless they meet the damaged or defective conditions mentioned above. Bellibi reserves the right to verify all claims before approving refunds.
For any questions, write to us at Hello@bellibi.com — we typically respond within 1 business day.