Privacy Policy

Bellibi Innovative Foods Pvt. Ltd. (“Bellibi”, “we”, “us”, “our”) owns and operates www.bellibi.com. This policy explains what personal information we collect, how we use it, and the choices you have.

Last updated: 30/09/2026

1. Information we collect

• Account and order details: name, email address, phone number, billing and shipping address, and the recipient’s name and phone number for gift orders.
• Verification data: the phone number or email used for OTP or email verification at login and checkout.
• Transaction information: products purchased, order value, coupons used, and order history.
• Usage data: pages visited, device and browser type, IP address, and cookie data.
• Communications: emails, WhatsApp messages, forms, reviews, or any other information you send us.

We do not store your card, UPI PIN, or net-banking details. Payments are processed by secure third-party payment gateways.

2. How we use your information

• To create and manage your account and verify your identity
• To process orders, deliver products, and send invoices
• To provide customer support and resolve issues
• To send order updates and service-related notices
• To send offers, product updates, and newsletters, only where you have opted in
• To improve our website, products, and customer experience
• To prevent fraud, misuse, and unlawful activity
• To comply with legal obligations

3. Sharing of information

We do not sell your personal information. We share it only with:

• Service providers such as courier and logistics partners, payment gateways, SMS, email and OTP providers, and website hosting and analytics providers. They use your information only to perform services for us and are bound by confidentiality obligations.
• Authorities, when required by law or a court order, or to protect our rights, property, or the safety of our users.
• A successor entity, if Bellibi goes through a merger, acquisition, or sale of assets. Your information may then be transferred, subject to this policy.

4. Children’s information

Some of our products are made for infants and young children, but this website is intended for parents and adults. We do not knowingly collect personal data of anyone under 18 without the verifiable consent of a parent or legal guardian. If you believe a child’s data has been submitted to us, contact us and we will delete it.

5. Cookies

We use cookies to keep you logged in, remember your cart, understand how visitors use the site, and improve performance. You can disable cookies in your browser settings, but some features, such as checkout, may not work properly.

6. Marketing emails and tracking

Our emails may include small tracking pixels (web beacons) that show whether an email was opened. You can unsubscribe using the link in any email, or by writing to us.

7. Data security

We take reasonable technical and organisational measures, including secure servers and access controls, to protect your information from unauthorised access, loss, misuse, or alteration. No online transmission is completely secure, so we cannot guarantee absolute security.

8. Data retention

We keep your information only as long as needed for the purposes above, or as required by law, for example for tax and invoicing records.

9. Your rights

You can ask us to access, correct, update, or delete your personal information, withdraw your consent for marketing, or raise a grievance about how your data is handled. Write to us at the contact below and we will respond within a reasonable time.

10. Third-party links

Our website may link to other sites, such as social media pages or marketplaces like Amazon. We are not responsible for their privacy practices or content.

11. Cross-border transfers

Some of our service providers may store or process data on servers outside India. Where this happens, we take reasonable steps to keep your information protected.

12. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with the updated date. Please review it periodically.

13. Contact